Terms of Service

These Terms of Service ("Terms") govern your access to and use of the VIP Experience platform and related websites, apps, and services (the "Service"), operated by [Company Legal Name] ("VIP Experience," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

VIP Experience provides software that lets participating venues offer VIP and private experiences and lets guests reserve and pay for those experiences from their own device. We provide the technology that connects guests, venues, and performers; the venue is responsible for the experiences it offers and fulfills.

2. Eligibility

You must be of legal age to enter the relevant venue and to form a binding contract, and you must meet any minimum age required by applicable law. The Service relates to age-restricted nightlife and is not intended for minors.

3. Accounts

Venue staff (owners, managers, and performers) access the Service through accounts. You are responsible for keeping your credentials confidential and for activity under your account. Guests do not create accounts and book as a one-time transaction.

4. Bookings, prices, and payments

When you book, you will see the listed package price plus a separate platform service fee, and the total you will be charged before you pay. Payments are processed by Stripe; by paying, you also agree to Stripe's applicable terms. The venue keeps the listed package price, and the platform service fee supports operation of the Service.

Where a venue offers an optional gratuity at checkout, the gratuity is calculated on the services subtotal and is passed through to the venue in full, with no platform service fee applied to the gratuity.

5. Refunds and changes

Bookings are fulfilled and managed by the venue. Refunds, cancellations, and changes are at the venue's discretion and subject to its policies and applicable law. We process refunds when a venue approves them.

6. Connected social accounts and publishing

A venue may connect its own social media accounts (such as Instagram, Facebook, TikTok, or X) so that updates it creates in the Service can be shared to those accounts. By connecting an account, the venue represents that it is authorized to do so, remains responsible for the content it publishes, and agrees to comply with each platform's terms and policies. A venue can disconnect an account at any time. We are not responsible for the availability, behavior, or policies of third-party platforms.

7. Acceptable use

You agree not to misuse the Service, including by attempting to disrupt it, access it without authorization, infringe others' rights, upload unlawful content, or use it for any illegal purpose. We may suspend or terminate access for conduct that violates these Terms or that we reasonably believe is harmful.

8. Intellectual property

The Service, including its software, design, and content we provide, is owned by VIP Experience or its licensors and is protected by law. Content that a venue or performer uploads remains theirs; by submitting it, they grant us the rights needed to host, display, and operate the Service, including publishing it to that venue's connected accounts at the venue's direction.

9. Third-party services

The Service relies on third parties such as payment processing, cloud hosting, and social platforms. Your use of those services may be subject to their own terms, and we are not responsible for them.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

11. Limitation of liability

To the maximum extent permitted by law, VIP Experience will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amounts you paid to us for the transaction giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless VIP Experience and its affiliates from claims, damages, and expenses arising out of your use of the Service, your content, or your violation of these Terms or applicable law.

13. Termination

We may suspend or terminate access to the Service at any time if you violate these Terms or to protect the Service or its users. Provisions that by their nature should survive termination will survive.

14. Governing law

These Terms are governed by the laws of [State/Jurisdiction], without regard to conflict-of-laws rules. Disputes will be resolved in the courts located in [Venue/County, State], unless otherwise required by applicable law.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above, and continued use of the Service after changes take effect constitutes acceptance.

16. Contact us

Questions about these Terms can be sent to support@casivo.app, or by mail to [Company Legal Name], [Business Address].